Privacy Policy
1. Data Controller
The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Red Line Holiday Rentals
Holiday Apartments & Holiday Homes Canary Islands
An der Schmiede 35
48432 Rheine
Germany
Email: p.kutsch@ferienwohnung-ferienhaus-kanaren.de
2. General Information on Data Processing
Protecting your personal data is very important to us. We process your personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
Personal data is processed only where necessary to provide a functional website, to deliver our services, or where you have given your consent.
3. Types of Data We Collect
We may collect and process the following personal data:
- Name
- Address
- Email address
- Telephone number
- Booking details
- Payment information (where applicable)
- IP address
- Usage data (website interactions)
- Communication content
4. Purpose and Legal Basis for Processing
We process personal data for the following purposes:
a) Website operation
Legal basis: Art. 6(1)(f) GDPR (legitimate interest)
To ensure website stability, security, and functionality.
b) Booking enquiries and contract fulfilment
Legal basis: Art. 6(1)(b) GDPR (contract performance)
To process booking requests, manage reservations, and provide customer support.
c) Marketing and analytics
Legal basis: Art. 6(1)(a) GDPR (consent)
For cookies, analytics tools, and remarketing.
d) Legal obligations
Legal basis: Art. 6(1)(c) GDPR
To comply with tax and legal requirements.
5. Booking Process
When you make a booking or enquiry, we collect the data necessary to process your request. This data is used exclusively to manage bookings, provide services, and communicate with you.
If required, your data may be shared with:
- Property owners or local partners
- Tour operators
- Payment providers
- Insurance partners (e.g. European Travel Insurance)
- Authorities where legally required
6. Cookies and Consent Management
We use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyse website traffic
- Provide marketing services
Non-essential cookies are only set with your consent via our cookie banner.
You can withdraw consent at any time.
7. Google Analytics
We use Google Analytics (Google Ireland Ltd.) to analyse website usage.
Google may process data in the USA under Standard Contractual Clauses.
IP anonymisation is enabled where applicable.
You can opt out via:
8. Google Ads and Remarketing
We use Google Ads and remarketing technologies to display relevant advertisements.
This processing is based on your consent.
9. Social Media Plugins
Our website may include social media features (e.g. Facebook, Instagram).
When you interact with these services, data may be transmitted to the respective provider.
Please refer to their privacy policies.
10. Data Retention
We retain personal data only as long as necessary:
- Booking data: according to legal retention periods (typically up to 10 years)
- Enquiry data: until request is resolved
- Analytics data: according to consent settings
11. Data Transfers Outside the EU
Where data is transferred outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are applied.
12. Your Rights Under GDPR
You have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent at any time
To exercise your rights, contact:
p.kutsch@ferienwohnung-ferienhaus-kanaren.de
13. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority.
In Germany:
State Commissioner for Data Protection North Rhine-Westphalia.
14. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.
Our website uses SSL encryption.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect legal or technical changes.
